Returns & Refunds

Every crystal is unique. We hope you love your chosen piece, but if it arrives broken, please contact us so we can help.

Change of mind

All sales are final. We do not accept returns or provide refunds for a change of mind.

Natural crystal characteristics

Natural crystals may have inclusions, internal lines, uneven surfaces, small pits and natural blemishes. Colour, pattern and clarity vary between pieces. Colours may also appear slightly different in photographs or videos due to lighting and screen settings.

These natural characteristics are not, by themselves, defects where they are consistent with the item’s description and condition disclosed before purchase. This does not exclude genuine damage or an item that materially differs from its description.

If your item arrives broken

Please notify us through WhatsApp as soon as possible after receiving your order. Include your order number and clear photographs of the item, the damage and its packaging.

Please retain the item and packaging while we review your request.

Returning your item

Please WhatsApp us for return instructions and the store’s return address before sending your item.

Customers are responsible for return shipping costs, except where applicable law requires otherwise. Please package the item securely for its return.

Refund processing

For an item received broken, we will process the refund within 7 working days after the returned item reaches our store and we verify the damage. Working days exclude Saturdays, Sundays and Singapore public holidays.

We will confirm when the refund has been processed. Your bank or payment provider may take additional time to credit the funds.

Your consumer rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws, including for defective or misdescribed goods.